From October 1, 2025, large banks, including those in the payment services market, will be required to enhance their mobile apps to allow customers to quickly report fraudulent transfers. Victims will also have the option to obtain an electronic certificate from the bank regarding such transfers for police reporting.
These new requirements are outlined in the Bank of Russia Regulation and aim to streamline the process for filing complaints with law enforcement agencies.
Customers using mobile apps will also be able to respond to inquiries from credit institutions about whether they conducted transactions under the influence of fraudsters. This interaction process is applicable when victims contact the police directly, prompting law enforcement officers to request data from the Bank of Russia.
Additionally, starting October 1, 2025, all banks must accept complaints from individuals who have transferred money to fraudsters’ accounts via ATMs using tokenized (digital) cards, regardless of whether the victim is a customer of that bank. Currently, stealing money through tokenized cards is one of the most prevalent fraud schemes.
Furthermore, beginning March 29, 2025, all banks will be required to notify parents or legal representatives of young customers aged 14 to 18 when issuing them a card and about all transactions made through these young persons’ accounts. The notification procedure and method should be detailed in the agreement with the bank.
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