The Bank of Russia has released its annual ranking of insurers based on complaints related to Compulsory Motor Third Party Liability Insurance (CMTPLI) for 2023. The companies are listed according to their consumer risk indicator, which is calculated as the ratio of the number of complaints received by the Bank of Russia per 10,000 insurance contracts concluded.
The regulator considers only those complaints that confirm violations of consumer rights. Companies with only one complaint filed against them were not included in the ranking.
This information aims to assist car owners in selecting an appropriate insurer and encourages insurance companies to improve their customer service practices.
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