The Bank of Russia has announced that it will now publish its bank ranking every six months instead of annually. The change comes after credit institutions suggested more frequent updates to better reflect the adjustments they make following inspections and feedback from the regulator.
According to the Bank of Russia, this new schedule is intended to provide consumers with more timely information about service quality, which can help them make informed decisions when choosing a bank.
The ranking includes banks that received more than one justified complaint from borrowers regarding their retail loan portfolios in the first half of 2025. Each bank's position is determined by the number of justified complaints per 100,000 agreements. The comparison is made both by status—systemically important versus other banks—and by size, distinguishing between those with over five million loan agreements and smaller institutions.
"The regulator will post this information every six months, rather than once a year, as it initially planned."
"This initiative was launched by credit institutions. They believe that this will highlight the changes in their work that they promptly make after the regulator's inspections and in response to its feedback. Consumers will be able to receive information about the service quality faster and use it as a guide when choosing a bank."
"As a reminder, the ranking includes banks with a retail loan portfolio against which the Bank of Russia received more than one justified complaint from borrowers in 2025 H1. A credit institution’s place in the ranking depends on the number of justified complaints per every 100,000 agreements. Banks are compared both in terms of their status (systemically important and other banks) and in terms of the size of the retail customer base (banks with over five million loan agreements and other banks)."