In spring 2025, the Swiss National Bank conducted its third survey on payment methods among companies. The survey included approximately 1,900 companies from various industries and about 30 retailers and public transport firms with significant market shares.
The findings reveal a decline in cash acceptance among retail businesses compared to 2023, despite stability between 2021 and 2023. However, consumers still have the option to choose between different payment methods in their daily transactions. All surveyed retailers and most other companies in retail and hospitality continue to accept traditional payment methods at physical points of sale, including cash, cards, and mobile apps.
Public transport companies are planning changes over the next two years. They aim to limit cash acceptance, particularly by ceasing cash payments at ticket machines and within vehicles. The primary reason cited for this shift is the cost associated with handling cash.
Most businesses report that they spend less time than they consider acceptable reaching their primary cash supply and return locations. However, one-third of these companies are unwilling to allocate more time than they currently do for this task.
For further details on the survey results, charts, and additional information, visit www.snb.ch/pmsc2025.
Information from this article can be found here.
